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Client Charter

Our promise to you and your pet

  • We will always greet you and your pet with a smile.
  • We will always treat your pet as if it was our own, with total care and attention.
  • You will only ever be seen by fully qualified vets and trained nurses, using the most suitable equipment and medicines available.
  • In the consultation room, we will always listen to you to understand the nature of your concerns and explain the treatment options available to you.
  • We will endeavour to discuss any costs with you before they arise.
  • We will regularly seek your feedback to try and improve our service to you.
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Company's registered name: Independent Vetcare Ltd
Registered number: 07746795 - Registered Address: Pinsent Masons LLP, 13 Queen’s Road, Aberdeen, AB15 4YL
Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010